With a new foreword by Ken Blanchard
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans,in a nutshell,is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone,in every kind of organisation or business,deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision,learn what a customer really wants,institute effective systems,and make Raving Fan Service a constant feature - not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving,spending fans.
Publisher: HarperCollins PublishersISBN: 9780006530695Number of pages: 160Weight: 90 gDimensions: 198 x 129 x 9 mm
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